• Please mentioned your Name, House No, Street/Mohalla, Area, City and Mobile No to place the order.
• Orders will be shipped on next working day.
• The delivery time is 3-4 working days.
• We send our all orders in Pakistan through M&P and TCS couriers.
• Dawakhana Hakim Ajmal Khan (Pvt). Ltd offers free delivery on orders above Rs. 1,000/- all over Pakistan and charges for orders under Rs. 1,000/- is Rs.150/-

The method you can use for the payment of delivery are;
o Jazz Cash
o Easy Paisa
o Cash On Delivery (COD)
o Bank Transfer

• There is no return policy at Dawakhana Hakim Ajmal Khan (Pvt.) Ltd. One a product is received, it cannot be returned.
• Only exchange is possible within 07 days of receiving the order and products must be in same condition i.e. in packed and sealed position. For exchange you will also have to provide receipt or proof of purchase.
• Inspect your order before receiving if your parcel is opened or damaged at the time of delivery don’t accept or receive the parcel from courier.
• After opening the parcel you received the product is damaged or broken position contact us immediately and send us the pictures or video at company official Whatsapp no 0307-4409221.

• If customer wants to cancel a placed order on website, then the customer must inform us within 24 hours after placing the order.
• Cancellation of order is depends on whether its dispatch or not, mostly the orders dispatches within one business day. It’s important that customers inform us immediately for cancellation of the order. For cancellation of order kindly contact us on 0307-4409221 or 0309-5551491.
• If the order is shipped then the cancellation policy is not applicable.

• Gifts and coupons are updated time to time so you can check the website regularly for any updates. The gift and coupon information you can receive through email or SMS massage.
• Products bought through any sale or offer cannot be exchange or return.
• Offer is valid for only specific store which is mention on email or SMS. Not apply on all branches.
• Offer or coupon rewarded can be claimed only from the official store or site of the brand.
• Coupons or offers can be subjected to only one person at a time.

• The privacy policy of Dawakhana Hakim Ajmal is taken very seriously. All the information of patients are kept confidential and is not disclosed to anyone except medical purposes.
• The name of the patient, medical illness, medical reports or history will not be provided to any individual.
• The email and contact details provided by the patients/customers are decrypted by our websites’ SSL certificate hence; it is inaccessible to any other person.
• Debit/ Credit/ Master/ Visa card details provided by the customers are also decrypted through our SSL along with padlock certification method, making it out of access range of any other person whether staff or someone else.
• Our website does not accept any cookies. Plus, our website also supports TSL verification method.

• The medical health policy of the clients is taken very seriously at Dawakhana Hakim Ajmal Khan and the information like prescription, reports etc., of every individual is kept confidential.
• The prescription in terms of consultation only shared with the respective patient.
• Any information present on website is intended for general knowledge purpose and not a substituent for professional medical advice, diagnosis, or treatment.
• Customers should not use information for treatment of any health problem, disease without consultation of qualified healthcare provider.